How we are regulated
1. Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT
Telephone 020 7222 5381
E-mail: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk
2. If you are dissatisfied about the service you have received, please do not hesitate to contact our firm:
Vanner Perez Notaries LLP
75 King William Street
London
EC4N 7BE
Telephone: 020 3668 6626
E-mail: info@vpnotaries.co.uk
Website: www.vpnotaries.co.uk
3. If we are unable to resolve the matter you may then complain to The Notaries Society, of which all our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4. In that case please write (but do not enclose any original documents) with full details of your complaint to:
The Secretary of The Notaries Society
PO Box 1023
Ipswich IP1 9XB
E-mail: secretary@thenotariessociety.org.uk
If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society/the Faculty Office for assistance.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint
Insurance
In line with regulatory requirements, our notarial practice is protected by professional indemnity insurance to a limit of liability of £1,000,000.00 for any one claim. Our notaries are also protected by fidelity insurance through the Notaries Guarantee scheme.